Refund & Cancellation
Shipping Policy
At Avikalp India, we want your shopping experience to be smooth, festive, and worry-free. Please take a moment to read through our Shipping & Returns Policy.
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Order Processing Time:
All orders are processed within 1–3 business days after receiving payment. During peak festive seasons, processing may take slightly longer, but we’ll keep you updated.
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Delivery Time:
We deliver across India. Orders are usually delivered within 5–7 business days for metro cities and 7–10 business days for other locations.
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Shipping Charges:
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We offer free shipping on orders above ₹999.
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For orders below ₹999, a standard shipping fee (₹49–₹99 depending on location) will be applied at checkout.
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Order Tracking:
Once your order is shipped, you will receive a tracking ID via email/SMS to monitor your shipment.
Return & Exchange Policy
Since our products are handcrafted with care, minor variations may occur — this makes each piece unique. However, we want you to be 100% happy with your purchase.
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Eligible Returns:
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Returns are accepted within 7 days of delivery in case of:
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Damaged or defective products
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Wrong item delivered
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To request a return, please contact us at [your support email/phone] with order details and product images.
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Non-Returnable Items:
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Used products
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Items damaged due to customer handling
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Personalized/customized products
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Refund/Replacement Process:
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Once your return request is approved, we will arrange a pickup.
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You can choose between a replacement (same product/new product) or a refund to your original payment method.
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Refunds are usually processed within 7–10 business days after we receive the returned item.
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We put our heart into every handcrafted product. By shopping with us, you also support local artisans and keep India’s handmade traditions alive. 💛
For any queries, write to us at avikalpindia@gmail.com